Is it me or is customer service at your local retailer “ho-hum” at best?
The people that enjoy delivering customer service from the heart are simply few and far between. When your lucky to receive great service you almost always know it, AND remember it. The loyalty these moments create are hard to measure, but it is very real.
Here’s one of the greatest short stories I’ve seen on the art of customer service, and what happens when it truly comes from the heart.
This is one of the best 3 minute reminders on how little things, driven from the heart can make huge impacts on people.
Will you be a Johnny today?
Barbara Glanz’s presentation of the story.